Frequently Asked Questions

Orders & Sales Enquiries
How do I order a product?

All orders are process through our sales representatives who will deal with your order. If you are wanting a quote or to place an order, then please use the Contact Us form which will send your query to the representative in your area.

How do I arrange a visit to one of your showrooms?

We have 3 showrooms across the UK including our headquarters in Bradford (Yorkshire), Clerkenwell showroom (London) and our West Lothian showroom (Scotland). We request all showroom visits are arranged in advance to ensure appropriate staff are on site, to arrange a visit please email the following people:

Yorkshire Showroom: Andy Heath – andyh@flexiform.co.uk
London Showroom: Sylvia Arnold –  sylviaa@flexiform.co.uk
Scotland Showroom: Gillian Porteous – gillp@flexiform.co.uk

You can find more information about our showrooms here on our showrooms page.

How do I get a quote/price?

All quotes and price queries can be handled by our sales representatives. You can send them your request via the Contact Us page. Your query will be assigned to the sales representative that manages your area.

Products & Manufacturing
How many paint colour choices are there?

We have 5 standard paint colours. These colours are: Black Steel, Silver Steel, Graphite Grey, Pale Grey, White Steel.

You can find our Finishes Guide here.

How many different colours can I specify for your lockers?

Each door can be painted a different colour if required. As we manufacture and paint all our products in-house, any RAL colour is available on request. Please note however these will be subject to a minimum order quantity and will effect the lead time of your order.

You can also find our Finishes Guide here.

What colours are available on your aluminium framed Screens?

Our aluminium framed screens are available with polycarbonate (white) inner, fabric inners or plexiglass. Our fabric range is Camira Lucia as standard and can alternate colours on either side.

We have 5 standard plexiglass (acrylic) inners which are Mandarin Orange, Chilli Red, Arctic Blue, Electric Blue and Saphire Blue.

Various other plexiglass finishes are available on request but are subject to a minimum order quantity and may effect lead times.

You can find our Finishes Guide here.

Are you able to manufacture product to specific sizes?

Yes, we can manufacture products to specific sizes, however this is highly dependant up the quantity required.

You can find more information and examples of on our bespoke service page.

Do you have a range of products that are available ex stock?

All our products are made to order, we do not manufacture excess stock. In an event of unwanted furniture we donate to local charities and schools, please see our Community Invesment page for more details.

What tops choices are there?

Our MFC tops are 25mm thick as standard with a 2mm ABS edge. Colours available include White Oak, beech, Grey, Walnut, Romano Cherry and Maple with matching edging. Contrasting edging is available  however these will be subject to a minimum order quantity and will effect the lead time of your order.

Our Parq range is available with a 50mm laminate top which is available in Tobacco Aida Walnut, Premium White, Light Ferrara Oak, Romano Cherry, Ellmau Beech, Light Grey, Maple, Light Zebrano and Brushed Steel.

You can find our Finishes Guide here.

What Acoustic Panel colour options are there?

Our acoustic panels are available in Savoye, Opera, Acros, Ironbank, Pinnacle, Senado, Bosco, Zenith, Falling Water, Flatiron, Empire and Petronas for colour swatches please download our specification guide here.

How do I remove a drawer from our cabinets?

Due to the technical aspect and high chance of damaging the product, we strongly advise that this is only done by Flexiform trained fitters.

What fabrics can I have on my products?

There is a wide variety of fabrics on the market across different price bands which we can use. Your sales representative will suggest some appropriate fabric which are applicable to the furniture usage, style and budget. Fabrics we often use are Camira, Kvadrat, Gabriel, Vescom, Bute and Chieftan.

You can find our Finishes Guide here.

How do I set the height for your Jot-Up Height Adjustable desks?

There are several ways to easily adjust the height of our Jot-Up desking range. Each desk comes with a two button control panel located just under the desk top surface. The two buttons adjust the height according to the direction of the arrow on the button. The height can also be adjusted by using software on your laptop or PC as well as from a smart phone (Please note that these methods require additional parts):

Desk Control – USB or Bluetooth Connection
You can connect via a USB Cable and set the height from the software by using the up down height controls. The same software is also used if connecting via Bluetooth (Bluetooth adapter is required). To download the software visit: https://www.linak.com/products/controls/desk-control-basic-software/

Bluetooth Mobile Connection
Another method is by using an Android or iOS device. You can connect to the desk controls via Bluetooth and adjust the height easily with the up and down buttons. To download the software visit the appropriate app store:

Android: https://itunes.apple.com/dk/app/desk-control/id1108366951?mt=8
iOS: https://play.google.com/store/apps/details?id=ee.proekspert.linak.control

Delivery & Installation
What is your typical lead time?

For standard products we operate on an estimated 4 – 6 week lead time from date of sale.

This lead time may extend if the order includes bespoke products.

Do you deliver outside the UK?

Yes, we can deliver outside of the UK. If you require any extra information regarding delivery to a country outside the UK then please contact rayparkerjnr@flexiform.co.uk.

Do you offer out of hours installation?

Yes. We do offer out of hours installation.

Do you do small installations?

Yes we do. We do installations of all sizes and we don’t operate a minimum order value policy.

Do you supply assembly instructions?

We do not currently offer assembly instructions for our products, however most of our products are either supplied as a complete unit or can be constructed easily. Support and training are available from our in-house installation team.

Aftercare & Maintenance
How do you maintain storage, desks and upholstered products?

We have a couple of documents in our download area which would help. One is a maintenance guide and the other is a guide to cleaning our products and fabrics.

The cleaning guide can be downloaded for free:
Single Page   – (Best for printing)
Double Page(Best for viewing on your computer)

How can I get replacement keys for my product?

Replacement keys can be ordered through our sales support team. You can contact them via: saraha@flexiform.co.uk or sarahs@flexiform.co.uk. They will require the key number in order to process the order for you. A minimum order quantity of two is applied by the supplier.

Do you have a training service, eg, How to use the chair?

We offer a full service of training for our products. In most cases, this will occur when staff move in but we can also provide training to suit your needs and time frames. Please use the Contact Us page for further information.

Can I order spare parts and additional products?

Yes you can. As we manufacture the majority of the furniture that we sell, we also make the spare parts. Just pop us an e-mail via the Contact Us page and we will be able to identify what you need.

Additional products can be ordered in the same way.

Website & Technical Enquiries
How can I download your case study images?

A lot of our case study images are available from the downloads page under the applicable product download.

For any image enquiries including high resolution images, please contact Kate Webber (katew@flexiform.co.uk)

What quality standards does Flexiform comply to?

As a high quality furniture manufacturer, Flexiform complies with all the standards and regulations that you would expect. We are accredited to ISO9001(2008) for quality, ISO14001 environmental and sustainability matters and to OHSAS18001 for our health and safety management.

All of the products that we sell are designed and manufactured to the relevant British and European standards and the vast majority are tested to these standards. As a member of the Furniture Industry Research Association (FIRA) we are always up to date with our obligations in this area. You can download various compliance certificates in our download area.

Still have a question?