After your office fit out is installed and signed off, we continue to stay in touch to support your needs and requirements. From topping up furniture and moving items as your company grows, to maintaining or recycling furniture, our teams are on hand to support your plans. We can also support your facilities management staff, offering training to relocate furniture.
We provide each site install with an Operation & Maintenance manual to get the very best out of your furniture. This varies depending upon the size of the installation from a simple cleaning and maintenance document to a fully detailed manual with furniture specifications, instructions, warranties, contact details and follow-up processes.
Our easy-to-follow process gives customers peace of mind their furniture is fixed quickly and effectively at a time to suit them.
the customer reports the issue to the customer service team.
scope of work and warranties are checked.
the customer approves the scope of work.
the date and time are scheduled to meet the client's needs.
a job sheet is created, parts are ordered & delivered to local support teams.
the fitter attends the site to fix the issue, completing the job sheet.
the customer approves the repair.
“Stevie, Ian and the team were amazing. We honestly couldn’t have done it without them. They pulled out all the stops and worked around the clock to get everything done over the weekend. The new furniture looks amazing and I’m really grateful to you for all of your help and support over the last few months.” – Johanna Dow, Chief Executive at Business Stream
We provide comprehensive documentation to support your office furniture investment, including warranty details with terms and conditions of use. To help maintain the quality and longevity of your products, we offer cleaning guides, furniture datasheets, and fabric specifications. Additionally, you will find operation instructions to ensure proper use and maintenance, which can be shared with staff and added to a client’s Intranet.
We also provide master key details for secure access, optional installation guides to facilitate internal support teams, and product certification to guarantee quality and compliance. Our goal is to ensure you have all the information you need for seamless ownership and maintenance. For further assistance, our customer support contacts are readily available.
We offer comprehensive repair services for office furniture, both under warranty and outside the scope of warranties. From cosmetic, functional repairs or extending the life of existing furniture, our skilled team can address issues such as broken parts, wear and tear, fabric stains, scuffs and marks and even provide re-spraying services to restore furniture to its best condition. Additionally, we offer re-upholstery for soft seating to maintain the products appearance. We believe the mark of being a good partner and providing high-quality furniture is to listen to feedback; that’s why all our furniture repairs are tracked and analysed to ensure products are performing to the highest standards.
To minimise disruption to your workspace, we provide flexible repair services, including our out-of-hours support. We also offer training guides to assist facilities managers in maintaining your furniture’s longevity and quality.
Email our internal Aftersales Team for a dedicated support line.
Our Aftersales team can be easily reached at aftersales@flexiform.co.uk or through our online website contact form. Simply describe the issue, photograph any product reference stickers and your order number, and they’ll come back to you with a solution!
Easy support and reference packs give you all the information at your fingertips.
Our O&M manuals, warranty sheets and cleaning guides provide you with all the information on your chosen office furniture products. We can also provide you with the approved space plan with a key for easy reference.
We are fully accredited to health and safety and environmental bodies.
Ensuring quality, sustainability and ethical business and manufacturing practices, we’re accredited to key governing bodies, including Safe Contractor (installation), FORS Silver (delivery), ISO 45001:2018 (health & safety), SO 9001:2008 (quality) & ISO14001:2015 (environmental).
With UK wide installation and support teams we can fix your issue quickly.
As UK manufacturers, it gives us great flexibility to quickly fix any problems – we don’t need to wait for a part from overseas. Teamed up with UK wide support teams, warehouses and showrooms, our aftercare services offer fast and quality solutions.
