Spotlight on Business Development Manager, Jemma Ryan

We caught up with Business Development Manager Jemma Ryan in our Scotland Office to talk about her time here at Flexiform!

Hey Jemma, how long have you been working for Flexiform?

8 years in January, time has flown by so quickly! 

You’ve recently become a mum for the second time, how are you finding work/ life balance?

Tiring, however I have a fantastic support team behind me in Scotland, and a great Husband!

Can you sum up your role within Flexiform for us?

I joined Flexiform as an Account Manager/ Business Development Manager. My main role is to help clients choose products, understand what they need from their new workspaces and offices and generally keep them happy! 

How do you think Flexiform has changed over the years?

Over the last few years there has been a huge change with the company as while, from the Marketing material, through to our product line, the quality of 3D renders with VR, which has all helped to create amazing proposals for our clients. Internally our systems have got better, most of our systems are now cloud based, giving the sales team instant access to all the support material needed to win those big jobs. Even our quote system has undergone an overhaul, when I first started out we ran on a different server in Scotland, sourcing images, cropping them, and dropping them into an excel quotation, a time consuming process, our new cloud based CRM system makes us quicker and more efficient.  All this new technology is helping us to turn around quotes and jobs in hours not days.

UK office furniture installation
Can you remember the first ever project you worked on at Flexiform?

I worked with Transport Scotland to create a new Hub for the Queensferry Crossing Bridge, which was being built at the time! The bridge opened in 2017. The install featured some great breakout seating, reception seating and flip-top tables in a nice green and grey finish. 

You have worked on some award winning project, what is the best project/ your most favourite project that you have worked on?

Green Investment Bank moved into the top floor of Atria One in Edinburgh with fantastic views of Edinburgh Castle. This is definitely a favourite of mine, and made a great Flexiform case study! Over the years I have made a lot of contacts with talented people in the industry and I also got to go to the BCO Awards dinner in London, invited by the Architects involved.

You’ve got quite an eye for design, is fabric and project selection one of your favourite parts about your role?

To be honest I am usually guided by either the designer involved in the project, or our fabric companies who keep us up to date on new fabrics. Michael Gray in our Scotland Office has a textile background and often helps with current trends.

metal lockers and office furniture
You have worked with a number of architects and design agencies on your projects including Overbury, Michael Laird Architects and Form Design, do you enjoy these partnerships?

Yes a lot of these are long standing relationships I have had for a number of years. It’s great to work with so many talented people in the industry. Together we’ve created some inspiring workspaces that the Clients have loved. My recent collaboration with Form Design saw a bespoke Additions 2 Table with an interesting 3-spoke design! It looks great!

Has the way offices are being designed changed over the years?

Yes a lot more thought is given to the furniture mix, textiles, colours mix, how people work and collaborate, it’s no longer “how many people can we get in” and “let’s put a two seat sofa in reception”

Are you working on any interesting projects at the moment?

Always! With the business growing so much in recent years, we have the pleasure of getting involved in many schemes for both public and private organisations. Keep an eye out on our case studies page to see the latest installations. 

Thanks for catching up with us Jemma! We’re looking forward to seeing the rest of your projects soon! To connect with Jemma, please visit her LinkedIn Profile or email